Our Policies, Shipping Info, Returns, FAQ

 

Order Requirements

Minimum order is $25 (this is the subtotal before shipping calculated)

 

Payment

We accept Visa, Mastercard, Discover and PayPal. Please note that your debit/card or PayPal statement will show payment to Trendy Tree which is our primary business site.

 

Shipping Info 

Current Promo: FREE SHIPPING

Anytime we offer Free Shipping, your order will be shipped based on the weight and size of box.

Your order may be shipped through the postal service using First Class Mail, Parcel Post or Priority Mail.

Otherwise it will be shipped FedEx Smart Post FedEx Ground or FedEx Home Delivery.

FedEx SmartPost is picked up by FedEx but ultimately delivered by the postal service Allow 4-8 days for delivery.

Free shipping applies to lower 48 US states only. Does not include AK, HI,  FPO, or APO addresses, territories or international addresses.

You should allow 2-7 business days for mail delivery via the postal service. If you need your order prior to those times, you may want to pay for shipping and choose other services available.


Shipping prices are based on weight and package size. Please note that when multiple items are placed in the shopping cart, the shipping can sometimes get skewed. If we are able to adjust your shipping down, we always will.....we never increase the shipping amount unless you have asked us to change something after your order was placed.

Shipping options:

USPS (United States Post Office)  Priority Mail, Express Mail

Tracking numbers are included in the order update you receive when your package is ready to ship.

A tracking number from the USPS (postal service) does not give day to day information as a FedEx number does. Generally all you will be able to tell is when the package was picked up for shipment and when it was delivered. But, it is helpful if your package becomes delayed or lost. You can notify your local post office with the number and they may be able to help you

Priority Mail On the "average" delivers in 2-3 days

USPS Express "overnight" - Overnight delivery depends on your location, sometimes it takes two days and it depends on when we can ship it.

FedEx

FedEx SmartPost - Picked up by FedEx and delivered by postal service - allow 4-8 days for deliver after order is shipped.

FedEx Home Delivery

FedEx Ground

Please be careful on entering your address for FedEx. FedEx does not deliver to a PO box. Any correction in an address that FedEx has to make once the package has left us,  results in a charge of around $12.00 that will be applied to your card if you gave an incorrect address. If the mistake was ours, of course there is no additional charge to you.

 

International Orders:

**Please note that Customs Fees/Taxes/Border Crossing Fees are not collected by us or including in item pricing or shipping and must be paid by the receiver at delivery.

We do not accept orders to be shipped to re-shippers, border-agents, freight companies that forward packages, etc even though the address may be within the USA.

 

Shipping Time:

Generally, your order is shipped with 24-48 hours. Packages leave the shop around 3:00 PM (central).

During our peak season (4 weeks before Christmas), it is very busy and processing your order make take a little longer. It could be 48 to 72 hrs. We never make any substitutions in your items and try to contact you if we are out of something before shipping. This can delay getting a package out. If we have tried to contact you and have received no response, we may go ahead and ship the items available on your order and include a note that we were out of an item. etc. We will try to contact you by e-mail and/or phone.

If at any time you have questions, please contact us by e-mail.

We are in the central time zone. If you need to call us, please call between 8:00 AM and 4:00 pm, Monday thru Friday. It is more much efficient for us during our busy season especially to respond to your needs by email. Thank you for understanding.

662 489-0040 - M-F 9:00 AM - 4:00 PM

info@trendytree.com

 Shipping Tips

***

When you need expedited shipping as in next day air, or second day air, please send us an email separate from your order. If you just make the notation in the comments section, we will not see it until the order is processed which could be hours or days later.

***

If you have placed more than one order over the course of a few hours and wish them to be shipped together to save on shipping, please send us a separate email alerting us that you have two orders and wish them combined. Otherwise we may not notice at all that you have two orders.

***

Our turn around time for getting packages out is slower during the Christmas season because of the volume of orders. If you have questions it helps us if you send an email rather than phoning.

***


To get an estimate on shipping - just put the item(s) in your shopping cart and enter your zip code and hit the "recalculate" button. Shipping options will be available. You can do this before ever entering your name, address and payment information.

***

To increase the quantity of an item, just put the item in your shopping cart, enter the number you wish and hit the "update" button. If the number you want is not available, the cart will default back to the number we have in stock. If you are shopping from your smart phone, enter the quantity and hit the "enter" button on your phone.

***

FedEx Business days in transit from: PONTOTOC, MS 38863

This map is a general representation of FedEx transportation times

Damages:

If your package is damaged in transit, please notify us immediately and no later than 7 days of receipt. Save all packaging for possible inspection by USPS or FedEx. A picture of your damaged item along with damaged box is very helpful in filing a claim with the shipper.

Once you have communicated to us that your item was damaged, we will do our best to reach a satisfactory arrangement with you whether it be replacement of the item (if available), an exchange or a refund.

Returns: We want our customers to be satisfied with their purchases from us and 99.9 % of the time, this has been the case. But, if for any reason you are not satisfied with your product, you may return the item for a refund on the purchase price excluding the shipping charge.

Requirements:

  • We must be notified prior to returning the item.
  • Item must be returned within 7 days of receipt (this is due to the seasonal nature of our products).
  • Item must be in same condition that it was received in i.e. all tags and packing materials intact.
  • A copy of our invoice must be enclosed
  • Shipping fees for returned items are the expense of the buyer and will not be refunded.
  • Refund will be made back to the original credit/debit card or PayPal
  • Refunds on items that qualified for free shipping, will be reduced by the amount of our shipping cost

Return packages should be shipped to:

Trendy Tree

298 Stafford Blvd.

Pontotoc, MS  38863

 

FAQ

How are the ornaments packed? Most ornaments are nestled in tissue paper and wrapped in bubble wrap, packed in a box filled with packing peanuts.

Does my ornament come in a gift box? No, sorry, but our ornaments are shipped to us in cartons of 6-12 and we do not provide gift boxes.  There are some ornaments that do come in an individual box or special case, but this will be noted in the product description.

What if my ornament is broken when it arrives? Just let us know and we will provide a replacement if it is still available and start a claim with the shipping carrier. If no replacement is available, we will process a refund.

Why doesn't my Inge-Glas ornament have a Inge-Glas tag on it? Inge-Glas has two types of ornaments they manufacture. One is their heirlooms collection, which includes a paper hang tag, and the other is their classic collection. The classic collection has the same trade mark Star Crown, but they do not include a paper hang tag.

Where are the ornaments made? Inge-Glas of Germany, are made in Germany. Merck Family's Old World Christmas ornaments are made in China, Varsovia are made in Poland, the Christopher Radko we have in stock were made in Poland, Santa Klaus and Company, previously a branch of Inge-Glas, are made in China.

 

 

 

 

 

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